ShopRVA®, ShopRVA.com, a brand owned by SHOP RVA, LLC (collectively “ShopRVA.com” or “ShopRVA®”, “we”, “us” or “our), provides this Privacy Statement that covers the website https://www.ShopRVA.com. By accessing, using or registering with ShopRVA.com’s website, you accept and agree to ShopRVA.com’s Privacy Statement. ShopRVA.com provides a variety of online services for commercial real estate professionals. ShopRVA.com values your privacy, feedback and candor very highly. Any user information we collect is considered private and we do not use it or share it except as permitted herein, without the user’s permission. We use this personal information at ShopRVA.com to provide the best quality service possible. The following privacy statement summarizes ShopRVA.com’s protection and use of any personal information provided by visitors to the ShopRVA.com site. This statement does not apply to any public area of ShopRVA.com’s website or services. In the event you submit personal information to contact another member, contact a lister about a listing, create a listing, add a contact on a listing, Professional Directory, ShopRVA.com Profile, such information becomes publicly available and ShopRVA.com is not responsible for the personal information you choose to submit to these services, forums, listings, or persons.
Information Collected by ShopRVA.com:
ShopRVA.com collects user information from several areas of the ShopRVA.com site including the ‘New Member Registration’ area (where ShopRVA.com collects each user’s name, street address, telephone number, email address, and self-selected primary role in real estate); products; business services; the adding and editing of property listings; email forms; and any surveys or contests that ShopRVA.com may sponsor. ShopRVA.com collects individual user search activity for statistical, archival, and business purposes. ShopRVA.com collects financial information (such as billing address) for billing payment and credit card
authorization purposes. ShopRVA.com may track the IP address of a user’s computer or place a “cookie” in the browser files of a user’s computer. This is required by ShopRVA.com services to provide automated features.
Use of Information Collected:
Collected information helps ShopRVA.com better understand its users’ needs in order to improve its product and service offerings. Email addresses are used to communicate with members through ShopRVA.com’s (an email news summary), Promotional emails, Partner emails and for site administration purposes. Users may be deleted from ShopRVA.com’s,
Promotional email and Partner email lists at their request. Personal information may be used to contact users for the purpose of research, product development, marketing, or customer service, if the user has opted to receive such communication. User search activity is collected and analyzed and may be utilized by ShopRVA.com in the aggregate or in the abstract for a variety of business purposes. Financial information is used to bill users for products and services purchased. Except as otherwise stated herein, this information is not shared with anyone outside of ShopRVA.com. We do not collect your credit card information as your credit card information is provided by you directly to our third party payment processing vendor. IP address and cookie log data is analyzed to better understand traffic flows and user preferences. ShopRVA.com may retain the data it collects indefinitely. You may have your personal information deleted or deactivated by sending an email to support@ShopRVA.com. You may be asked to confirm your identity. You will receive a response within 10 business days.
Use of Email Tools:
You may NOT use the Contact Listing Broker, Send to Friend service or other email services that we offer to send spam (i.e. unsolicited commercial email) or otherwise send content that would violate ShopRVA.com’s Terms and Conditions. We may monitor, track or save the use of this feature, but will be under no obligation to monitor, track or save these email messages sent from these tools. If you send an email using the Send to Friend service to an email address that is not registered in our system, we do not use that email address for any purpose other than to send your email, and for us to automatically send your friend a onetime email inviting him or her to visit the site. ShopRVA.com stores this information for the sole purpose of sending this one-time email and for tracking the success of our referral program. We also do not rent or sell these email addresses of un-registered users.
Your friend may contact us at support@ShopRVA.com to request that we remove this information from our database.
Shared information:
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
Though ShopRVA.com makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request served on our website and to any other third party with your prior consent to do so.
ShopRVA.com shares member information in the following areas on the site: Listing Service, Email Alerts and Professional Directory. When a member enters a sale or lease listing in the Listing Service, listing contact information is also entered. During this process, the listing submitter is able to view other members’ contact information when he adds another contact beside himself to the listing. In addition, members searching ShopRVA.com can view contact information (name, email and phone number) when they view a property listing profile. ShopRVA.com allows users to share contact information with one another via its Email Alerts service. With Email Alerts users can save their property search criteria to have information about properties that match the specified criteria emailed to them. When selecting this service, users are given the option of releasing their contact information to other users who have property listings that match their criteria. This contact information is then shared with the users who have property listings that match the buying or leasing criteria. Unless required by law as detailed in this section or a user specifically takes action as discussed in this paragraph, ShopRVA.com does not share individual user search activity information and such activity information remains private to the individual user and to ShopRVA.com. Professional brokers agree to share their contact information and allow all ShopRVA.com users to view their contact information via the ShopRVA.com Professional Directory or via links made available to users on a listing or in an email. ShopRVA.com users ShopRVA.com shares information with its partners for the purpose of providing related services in which we deem our users have interest. The use that ShopRVA.com’s partners make of customer information will not exceed ShopRVA.com’s use of the data. Key billing information (such as credit card number, expiration date and dollar amount) gathered from users making online purchases of products or services is provided directly to our credit card processing partner, in order to authorize charges to the credit card. ShopRVA.com also uses third party providers to perform email and postal mailings on behalf of ShopRVA.com, but this information (such as name, address and email) is confidential and is not used by the provider for any other purpose. ShopRVA.com does not rent or lease user information to any third party, except as disclosed here. From time to time, ShopRVA.com may obtain information (such as electronic mail addresses) from third party providers. It is our goal to only contact individuals who we believe may have a legitimate business interest in ShopRVA.com based on their membership or participation in other organizations or websites, and who have indicated a willingness to be contacted for this purpose. While ShopRVA.com endeavors to work with other sites and companies with a similar respect for user privacy, ShopRVA.com cannot be responsible for the privacy practices of other sites.
Please be aware that ShopRVA.com was recently acquired by SHOP RVA, LLC, and as a result all ShopRVA.com customer information, including personal, company and listing information, has been and will be shared with SHOP RVA, LLC and its affiliates. Please be aware that in the event SHOP RVA, LLC and/or ShopRVA.com merges with a third party, or in the event all or substantially all of SHOP RVA, LLC’s and/or ShopRVA.com’s assets are acquired by a third party, customer information, including personal, company and listing information, will be shared and/or transferred to such third party. The information may only be used or shared by such third parties for the primary purpose for which the information was originally collected. If such third parties, or if ShopRVA.com for its own business needs, desire to use the personal information for another purpose, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information prior to the information being used for a new purpose, and you will have the opportunity to opt out of such new use of your personal information.
Security of personal information:
ShopRVA.com’s clients and their personal information are considered to be ShopRVA.com’s greatest asset and thus their privacy is treated with the utmost regard and respect. ShopRVA.com takes every reasonable precaution to secure personal information within both its computers and its physical premises.
The security of your personal information is important to ShopRVA.com. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.
Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at support@ShopRVA.com.
Cookies and Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by ShopRVA.com and our advertising and ad retargeting partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to make it easier for you to use the site by storing your user preferences, such as the last location you searched, or for remembering your log in information so that you do not have to re-type it each time. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Local Storage
We use Local Storage (LS) such as HTML5 to store content information and preferences.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.
Testimonials:
We post customer testimonials on our website which may contain personal information such as the customer’s name. We do obtain the customer’s consent to post their name along with their testimonial prior to any posting of such testimonial. To request removal of your personal information from these testimonials, contact us at support@ShopRVA.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Twitter button or interactive mini-programs that run on our site). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.
Collection and Use of Third Party Personal Information
You may also provide personal information about other people, such as their name, physical address, email address and etc. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Public Member Directory
We will list you in our publicly accessible member directory. If you wish to request removal of your information from our directory, you can contact us at support@ShopRVA.com.
Import Contacts
You can import contacts from your Outlook or other email account address book to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.
Links to 3rd Party Sites
Our Site includes links to other websites whose privacy practices may differ from those of ShopRVA.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Opting-out, editing, updating or deleting personal information:
ShopRVA.com utilizes email as a vital and primary communication channel with registered users and customers. As a registered user/customer, you hereby acknowledge and grant ShopRVA.com the permission to communicate with you via email (as well as other communication channel such as phone and fax) for any purposes ShopRVA.com determines to be relevant including, but not limited to, system messages, product updates, service announcements and other marketing messages. ShopRVA.com will use best efforts to honor customers request to opt out of marketing messages, but under no circumstances will ShopRVA.com have any liability for sending any email to its registered users/customers.
Users who do not wish to receive marketing emails including ShopRVA.com Emails, or Sponsor Emails are requested to contact ShopRVA.com Client Services via email, or select the opt-out option by deselecting the email option from their member profile. We also send our users site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about service notices and responsibilities. ShopRVA.com occasionally communicates with its users via email and phone to provide information about requested services and regarding issues related to their account. It is important to note that this communication is not used for marketing or promotional purposes. Requesting the deletion of certain types of user information may prevent users from accessing some website features.
If your personal information changes, or if you no longer desire our service, you may correct, delete or update your personal information by making the change on your member profile page or by emailing our Customer Support at support@ShopRVA.com Subscriptions will automatically renew using the Customer’s current credit card account number unless Customer cancels their subscription on the ShopRVA.com website at https://www.ShopRVA.com/my-listings/ three (3) days prior to the renewal date to cancel such subscription. All cancellation requests will be processed within five (5) business days. Once the cancellation is processed, a confirmation email will be sent via the customer’s email account on record with ShopRVA.com. If Customer has a question about a cancellation, Customer should contact ShopRVA.com at support@ShopRVA.com. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@ShopRVA.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification Procedures:
ShopRVA.com may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice (including via fax), or through posting of such notice on our website, as determined by ShopRVA.com in our sole discretion. ShopRVA.com reserves the right to determine the form and means of providing notifications to our users, provided that you may opt out of certain means of notification as described herein. ShopRVA.com is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add support@ShopRVA.com to your email address book to help ensure you receive email notifications from us.
Global Privacy Considerations
Personal information collected by ShopRVA.com may be stored and processed, if applicable, in the United States. When you provide personal information to ShopRVA.com, you consent to the processing, if applicable, and transfer of your information within the United States. We follow applicable data protection laws when transferring personal information.
European Privacy Rights
ShopRVA.com will process, if applicable, your personal information for the legitimate interests of ShopRVA.com, or, when needed, with your explicit consent. If you have provided consent for the processing of your personal information, you have the right to withdraw consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn.
Changes to this Privacy Statement:
If ShopRVA.com decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
ShopRVA.com reserves the right to modify this privacy statement at any time, so please review it regularly and frequently. If ShopRVA.com makes material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.